ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We’re seeking a motivated and skilled Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will be responsible for providing best practice and strategy guidance that drives ServiceTrade platform adoption and customer value. You will engage with some of ServiceTrade’s most strategic accounts, partnering with Account Management and other cross-functional teams to provide training and strategic recommendations for your book of business (15-20 logos). Your work will ensure that these accounts are happy, healthy, and ready to grow with ServiceTrade. Why ServiceTrade: We’re a high-performing, agile team focused on overall adoption and utilization of ServiceTrade’s best-in-class software features leading to unbelievably strong customer satisfaction, retention, and loyalty. About You: You're a forward thinking product advocate who’s committed to helping customers harness the full value of ServiceTrade. You know your success, and the company's success, depends on the successful business of our customers. You're excited to take big swings that drive acceleration of ServiceTrade's leadership within the market. A few things you want to know: What does ServiceTrade do? Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. Ok, so why should I care about that? Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before. What kind of working environment do you have? We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. What kind of benefits do you offer? Medical with Blue Cross Blue Shield NC (2 options) Dental and Vision with Unum Company-paid Life insurance, STD and LTD Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance 401(k) with up to 3% employer match and NO vesting period Flexible PTO policy 10 company holidays Parental Leave Community Impact Program (Volunteer) Tech and Wellness Stipend #LI-Remote (if you don’t live here) #LI-Hybrid (if you’re local to the Raleigh-Durham area)