Senior Customer Success Manager

Workday • McLean, VA

3d • Hybrid

About The Position

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Workday Customer Success Managers play a pivotal role in ensuring our customers realize maximum value from their Workday investments through comprehensive adoption and value engagements. We prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews, we identify achievements and uncover fresh opportunities for success. Our team has diverse backgrounds and experiences, all unified in our mission to empower our customers to succeed. We are a global organization spanning North America, EMEA, and APAC About the Role The Customer Success team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs. Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success!

Requirements

• 7+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)—preferably in SaaS, AI, or GTM tech
• 5+ yrs experience understanding the go-to-market landscape—you’ve partnered with revenue teams, helped deploy tools used by GTM orgs, carried a quota, or actively sold software
• Strong presentation skills, particularly for in-person meetings with multiple stakeholders
• Consistent track record of cross-functional collaboration to achieve shared revenue goals

Nice To Haves

• Functional domain expertise in Financials, HCM, and/or Payroll is preferred
• Consistent track record of building positive relationships with customers including the executive level
• Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership
• Bachelor’s degree or equivalent work experience; Business or Technical degree preferred
• Ability to travel up to 30%

Responsibilities

• Focused on high-touch, curated experiences for Workday’s strategic customers by working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of the customer journey
• Acting as a strategic partner with insights into customer’s strategic objectives and priorities
• Driving product adoption by aligning Workday's features and functionality with customers' overall business needs
• Ability to understand and identify Workday services and offerings and how they help meet customer’s objectives leading to upsell opportunities
• Works on a diverse scope of situations where data analysis is required to prioritize and drive issue resolution
• Acting as a liaison between product management and the customer with a focus on communicating the Workday Roadmap and how this will influence customer activities
• Collaborating cross functionally with account team members to create a seamless & optimal customer experience
• Creating customer champions and advocates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees