Senior Customer Success Manager

Amount

96d • $123,750 - $165,000

About The Position

As a Senior Customer Success Manager, your day will be characterized by leadership in customer engagement. You will play a pivotal role in shaping and executing strategic initiatives to drive customer success. Your responsibilities will extend beyond individual account management to influencing the overall customer success strategy. Expect to engage in high-level customer discussions, mentor junior team members, and contribute to the continuous improvement of our customer success practices.

Requirements

• Minimum of 7 years in a customer-facing role, with a track record of successfully managing strategic customer relationships, which include a minimum of 3+ in the fintech or financial services sector.
• Demonstrated leadership experience with the ability to influence and drive cross-functional teams toward a common goal.
• Proven ability to think strategically and contribute to the development of customer success strategies aligned with business objectives.
• Advanced problem-solving skills, with a focus on identifying and addressing complex issues to ensure overall customer satisfaction.
• Exceptional communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• A forward-thinking and innovative approach to customer success, with a focus on continuous improvement and staying ahead of industry trends.
• Passionate about creating customer advocates and leveraging their success stories for business growth.

Responsibilities

• Develop and nurture strategic partnerships with key clients, aligning our solutions with their long-term business objectives.
• Oversee the entire customer lifecycle, from onboarding to renewal, ensuring a seamless and value-driven experience.
• Engage with senior executives at client organizations, presenting insights, discussing roadmaps, and ensuring alignment with their strategic goals.
• Provide mentorship and leadership to junior members of the Customer Success team, fostering their professional growth and ensuring a high-performing team.
• Lead the development and execution of a customer advocacy program, leveraging satisfied clients to drive business growth through references, testimonials, and case studies.
• Collaborate closely with sales, product, and support teams to drive coordinated efforts for customer success, identifying areas for product improvement based on client feedback.
• Proactively identify opportunities for upselling and cross-selling, working closely with the sales team to maximize account value.
• Gather high level business requirements for technical initiatives, ensuring effective communication of Amount’s value propositions to our clients.

Benefits

• Base Salary: $123,750 - $165,000

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees