Senior Customer Success Manager

Bazaarvoice • Paris, TX

372d • Hybrid

About The Position

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise: closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It's official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK! This is an account management role and as our "Client Success Manager (CSM)", you will own the long-term relationship with a number of key brands and retailers in our Southern Europe region.

Requirements

• University degree or similar.
• Native/fluent French and English language skills, Spanish is a plus.
• Ability to navigate and build champions across complex client organisations and personalise the strategy you set to fit their needs.
• Significant experience in account management, ideally within software, research, online and/or other marketing/e-commerce technologies or significant experience in driving digital driven programs.
• Customer-centric with a focus on delivering value (KPIs definition tracking).
• Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations.
• Proven ability to work in an objective based environment while prioritising and managing workload across multiple accounts concurrently.
• Industry knowledge in any of the following: retail, manufacturing, consumer electronics, CPG, media or financial services.
• Entrepreneurial spirit with great sense of autonomy while working from a remote office.
• Outstanding oral, written, and presentation skills. Coupled with public speaking experience (executive level audience).
• Attention to detail, highly organised, with an absolute focus on quality of work.

Nice To Haves

• Marketing and/or ecommerce program management experience.
• Knowledge of and/or previous experience with the kind of brands/retailers that Bazaarvoice work with.

Responsibilities

• Developing a deep understanding of the client business and their priorities.
• Working with them to develop a strategic and innovative Ratings and Reviews and Social Commerce programme that will drive measurable success.
• Analysing your clients' business goals and matching these with the most impactful Bazaarvoice activity - and partnering with the different teams internally to deliver on this.
• Growing the footprint of your relationship with key stakeholders within client organisations wherever Bazaarvoice's solution adds value.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees