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About The Position
As a Vello Customer Success Manager (“CSM”) within the Veterinary Software division, you would be responsible for managing the relationship between IDEXX and a targeted subset of our Vello customers with a goal of expanding the lifetime value of the customer. This role will primarily focus on migrating Pet Health Network Pro customers and ensuring the successful adoption of Vello across the entire customer base. Responsibilities include assisting with the setup and configuration of Vello along with the integration features within the practice management systems (Cornerstone, ezyVet, Neo) and providing education on best practices for Vello Client Communications. You will be the voice of the customer and focused on their continued success with our products and services. You will work closely with Sales Professionals, Product Managers and Marketing Teams to develop strategies to maintain and expand your account portfolio through education, promotion of integrated solutions and professional services, consulting on adoption of best practices. No two days will ever be the same. The Customer Success Manager positions are offered as virtual office based or hybrid if you reside in Wesbrook, ME or Frisco, TX, with a potential for some travel required for practice field experience and perspective. You would utilize a wide array of programs including, but not limited to Gainsight, Salesforce, GuideCX, JIRA, Outlook, Excel, etc., to plan, execute, and measure customer engagement efforts. The Customer Success Manager position is a career opportunity that utilizes your collaborative, communication, consultative and technical skills, to help improve the utilization and engagement of practices with IDEXX Veterinary Software products.
