Senior Customer Success Manager - Revenue Management

Beyond•Denver, CO

About The Position

Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a global team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours. It's with that in mind that we are looking to add a Senior Customer Success Manager to our growing team. Reporting to the Senior Manager of Customer Success, you will have the opportunity to be our customer's advocate to our product organization while driving product adoption and satisfaction. Retaining customers ensures Beyond Pricing can maintain its foothold as the market leader in the industry and execute on our aggressive growth plans. Before reading further... Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

Requirements

3+ years of relevant experience at a SaaS company
Located in the PST or MST time zone
Revenue Management experience required (i.e.using data and pricing strategies to maximize revenue and profitability)
Solid understanding of Customer Success best practices
Creative and analytical thinker with strong problem-solving skills
Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
Highly motivated, driven self-starter

Responsibilities

Driving customer adoption, retention, and satisfaction for assigned book of accounts
Securing annual subscription renewals
Uncovering expansion opportunities and owning the upselling process
Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met.
Training clients on the basics of revenue management and how to effectively use our tool to increase revenue.
Analyzing customer performance data and making recommendations to ensure revenue growth
Proactive relationship management with accounts to maintain overall customer health
Monitoring and reporting on the health and risk of assigned accounts
Maintaining a deep understanding of Beyond's suite of products
Managing approximately 40-50 accounts at a time
Working with cross-functional teams to drive better collaboration and customer experience
Being the voice of the customer back to our Product organization, communicating trending customer feedback and ideas