Senior Customer Success Manager - Public Sector

Eightfold•New York, NY

1d•$117,000 - $185,000•Hybrid

About The Position

The Senior Customer Success Manager - Public Sector role at Eightfold is responsible for our customers' post-sales and implementation journey, focusing on helping them achieve their business outcomes and continually driving value from the Eightfold Talent Intelligence Platform. Our Senior Customer Success Managers share best practices and play-books to help our customers scale adoption and usage while achieving their goals. The Senior Customer Success Manager - Public Sector will become a trusted advisor to help our customers navigate the digital transformation landscape. You will help them define their key aspirations and leverage the power of big data, AI and deep machine learning to re-design the way they acquire, engage and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Eightfold.

Requirements

5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
Experience with public sector, including but not limited to government agencies at the state, local, and federal level
Ability to navigate the complexities of the public sector landscape
Ability to travel 10-15%

Nice To Haves

8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company
Excellent problem solving in complex, multi-stakeholder situations
Top-level data analysis and synthesis
Close attention to detail, basics of project management, and ability to keep multiple trains running at once
Strong verbal and written communication skills
Experience with public speaking, webinars, and conferences

Responsibilities

Evangelize Eightfold products with our customers and ensure customers maximize product value
Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer
Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales
Build a deep understanding of your customer’s business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play.
Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships
Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape
Influence Eightfold’s strategic direction by understanding customer’s business, challenges, desired outcomes, and requested product features
Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal

Benefits

We offer competitive compensation and benefits, including family medical, vision, and dental coverage.
We also offer a 401k plan, stock options, and unlimited paid time off for all eligible employees.

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