Senior Customer Success Manager / Program Manager – Amazon Relay Rewards (US)

Netradyne

18h • $110,000 - $150,000

About The Position

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.
OVERVIEW:
Netradyne is seeking a highly motivated Customer Success Manager / Program Manager to own and operate the Amazon Relay Rewards program in the United States, while also supporting additional Amazon‑related programs and initiatives. This role is critical to ensuring successful execution, strong customer engagement, and cross‑functional alignment across Sales, Product, Operations, Support, and Finance.
The ideal candidate is a self‑starter with exceptional customer‑facing skills, strong program and project management discipline, and the ability to execute independently with minimal direction in a fast‑moving, high‑visibility environment.

Requirements

• 7+ years of experience in Customer Success, Program Management, Project Management, or Enterprise Account Operations.
• Proven experience managing large, complex enterprise customers, ideally in a B2B SaaS, logistics, transportation, or technology environment.
• Strong customer‑facing presence with the ability to communicate clearly, confidently, and professionally at multiple levels.
• Demonstrated ability to self‑direct, prioritize, and execute in an ambiguous environment with minimal guidance.
• Excellent organizational skills with a track record of managing multiple workstreams simultaneously.
• Comfortable driving accountability across cross‑functional teams without direct authority.
• Bachelor’s degree required

Nice To Haves

• Experience supporting Amazon or similarly complex enterprise customers.
• Background in program launches, pilots, or large‑scale rollouts.
• Familiarity with logistics, fleet operations, safety technology, or incentive‑based programs.
• Experience working closely with Product and Engineering teams on customer‑driven initiatives.

Responsibilities

• Serve as the primary owner for the Amazon Relay Rewards program in the US, responsible for end‑to‑end execution, delivery, and operational excellence.
• Act as the day‑to‑day point of contact for Amazon stakeholders related to Relay Rewards, managing communications, escalations, and expectations.
• Drive program readiness, launch coordination, and ongoing optimization across sales, onboarding, installs, CS, billing, and support workflows.
• Track program performance, risks, and dependencies; proactively identify issues and drive resolution without requiring constant oversight.
• Build and maintain strong, trusted relationships with Amazon program owners, operations leaders, and internal Netradyne teams.
• Lead customer‑facing meetings, status reviews, and program updates with confidence and professionalism.
• Represent the voice of the customer internally, ensuring Amazon requirements and expectations are clearly understood and executed.
• Own and maintain program plans, timelines, milestones, and action trackers across multiple concurrent Amazon initiatives.
• Coordinate cross‑functional teams (Sales, CS, Product, Ops, Finance, Support) to deliver against program commitments.
• Ensure dependencies, risks, and blockers are surfaced early and driven to closure.
• Support new Amazon pilots, expansions, or operational initiatives beyond Relay Rewards as needed.
• Translate high‑level program goals into clear, actionable execution plans.
• Ensure operational processes scale effectively as program volume grows.
• Partner with internal teams to improve tooling, reporting, and workflows tied to Amazon programs.
• Maintain high attention to detail across contracts, SLAs, program requirements, and operational handoffs.

Benefits

• Base Salary + annual bonus eligibility
• Company equity
• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(K) with generous company match
• Disability, Life Insurance and Ancillary Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees