Senior Customer Success Manager, PEO

Deel

111d

About The Position

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives.

Requirements

• Minimum of 6+ years of relevant work experience, including client-facing experience.
• Previous experience in fast-growth startup, top-tier management consulting, investment banking, or private equity.
• Ability to remain calm and collected when facing a crisis or criticism.
• Quantitatively inclined and data savvy, able to draw conclusions from complex data sets.
• Reliable, motivated self-starter with a passionate growth mentality.
• Solid track record of achievement in a top-tier company.
• Strong analytical foundation with the ability to manipulate and synthesize data.
• Curious by nature and interested in making an impact.

Responsibilities

• Focus on a smaller number of high-value strategic accounts.
• Develop and execute comprehensive account strategies for long-term success.
• Proactively identify risks before they happen and manage internal stakeholders to address customer issues.
• Build relationships with senior stakeholders and develop a deep understanding of the customer's business.
• Host regular business reviews to review the partnership.
• Collect product and operational feedback to prioritize requirements based on risk, urgency, and revenue impact.
• Provide a high-quality experience to customers on a day-to-day basis.
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

Benefits

• Stock grant opportunities dependent on your role, employment status and location.
• Additional perks and benefits based on your employment status and country.
• Flexibility of remote work, including optional WeWork access.

What This Job Offers

• Career Level: Mid Level