Senior Customer Success Manager, MMS
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Customer Success team is seeking a Senior Customer Success Manager (CSM) to support our Enterprise and Strategic customers throughout their lifecycle with Motus. This team member will serve as a trusted advisor for their assigned customer accounts and provide a strategic layer of operational support through retention and expansion activities. The CSM will develop strong relationships with the customer partners, points of contact, and contract stakeholders, ensure positive engagement with the Motus platform, and drive adoption and success outcomes, ultimately influencing retention, expansion, and advocacy across their book of business. The CSM will help identify expansion and upsell opportunities for the Sales and Enterprise Account Management teams and proactively lead the renewal process to identify churn risk and opportunities ahead of the renewal date. This position will primarily support Motus’s Managed Mobility Services product line for Enterprise and Strategic accounts, specializing in telecom expense management, device procurement, end-user and admin support, logistics, and overall program management.
