Senior Customer Success Manager II - Financial Services

Seismic

103d • $107,000 - $184,600

About The Position

As our Financial Services Senior Customer Success Manager, you will play a pivotal role in ensuring the long-term success and satisfaction of our customers. Your primary responsibility will be to work closely with customers to understand their unique needs, identify opportunities for growth, and drive value attainment. You will act as a trusted advisor, building and maintaining strong relationships with customers, and developing strategies to create multi-threaded partnerships between Seismic and our customers, inclusive of executive connections.

Requirements

• Excel at engaging and developing trusted advisor relationships with Senior Executives in Marketing, Sales, Operations, IT and any other cross organizational teams tied to the clients Sales Enablement Strategy
• Fast paced environments and shifting priorities excite you
• Advanced proficiency with the Microsoft Office Suite
• Strong understanding of the SaaS industry and customer success principles
• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with customers
• Problem-solving and analytical skills
• Strong project management and organizational skills
• Passion for customer success and driving value
• Ability to confidently present to and engage with customer executives

Responsibilities

• Manage the overall relationship with assigned accounts within Seismic's Financial Services client base
• Ensure renewal of assigned accounts
• Maintain accurate renewal forecasts. Develop renewal strategies, conduct health checks, and negotiate terms. Explore upselling opportunities and manage risks.
• Ensure senior stakeholder relationships are grown and maintained
• Create and execute strategic adoption plans and focus on value attainment. Provide training and support to ensure full platform utilization. Monitor usage and address adoption challenges.
• Collaborate with client to define and drive account strategy
• Conduct regular business review meetings with key accounts
• Partner with Professional Services, Sales and Marketing leadership to grow Seismic’s presence and brand in the Financial Services sector
• Translate customer needs and issues into a set of business requirements
• Uncover new opportunities and work closely with sales to cross-sell and upsell
• Provide strategic guidance, best practices, and expertise related to application use and solutions for client's business use cases
• Prepare clients for upcoming releases and ensure product readiness
• Manage multiple fast paced projects
• Provide ad-hoc troubleshooting, ongoing training for existing customers, as needed
• Assist with other services and support activities, as required
• Some travel will be required

Benefits

• Seismic is committed to providing benefits and perks for the whole self
• Fair and equitable compensation practices
• Annual base salary range for this position is USD $107,000.00/Yr. - USD $184,600.00/Yr.
• Eligible to participate in Seismic's incentive plans in addition to base salary

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 11-50 employees