Senior Customer Success Manager - Hybrid
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About The Position
As a Customer Success Manager at Persado, you will be responsible for partnering with both internal teams and customers to drive value through adoption of Persado's platform. You will collaborate with customers daily to build relationships, establish success metrics & track results, drive utilization, bring awareness of all available Persado solutions, and uncover growth opportunities. Your role will involve driving customer engagement and adoption of Persado, serving as the primary day-to-day client contact. You will apply a results-oriented, methodical approach to collaboratively develop and execute an account plan and operating playbook that moves customers along a maturity path. You will deliver against customer's strategic organizational objectives on a quarterly, semi-annual and/or annual basis, build and expand core relationships throughout the organization, and partner with CS and Sales leadership to identify and expand account opportunities.
