PracticeLink | Senior Customer Success Manager - Growth
About The Position
Are you humble, hungry, and smart? At PracticeLink.com, regardless of role or position, these are the personal traits we look for in a potential new colleague and teammate. Our culture is built on collaboration, commitment, and care; our values are based upon trust, respect, and mutual accountability; and our mission is to create, enhance and deliver value to those we serve. PracticeLink has been acknowledged three times as an Inc. 5000 company and recognized two times as one of the 100 Best Places to Work in Healthcare by Modern Healthcare Magazine. PracticeLink Magazine has been recognized by the American Society of Healthcare Publishing Executives and received multiple awards for both content and design each year for the last 5 continuous years. We are seeking a Senior Customer Success Manager - Growth to be a part of our growing team responsible for owning and growing a portfolio of client accounts by driving retention, expansion, and successful client outcomes. This position reports directly to the Chief Customer Officer, and may be based in St. Louis, MO or Hinton, WV. This candidate will operate with a high degree of independence and accountability, leading renewals, identifying and closing expansion opportunities, and serving as a trusted partner to client stakeholders. The Senior CSM represents an elevated level of ownership and performance within the customer success organization, with responsibility for executing growth strategies and delivering consistent net revenue retention across assigned accounts, and will coordinate with the Business Development Representatives to acquire new logo acquisitions.
Requirements
- Bachelor's degree in marketing, business, communications, or a related field is required
- 5+ years' experience in customer success, account management, sales, or a related client-facing role.
- Demonstrated success leading renewals and expansion efforts.
Nice To Haves
- Experience in healthcare, physician recruitment, or workforce solutions preferred.
Responsibilities
- Client Account Ownership & Revenue Accountability
- Client Success & Adoption Leadership
- Consultative Solution Selling
- Relationship Management
- Cross-Functional Collaboration
- Reporting & Operational Excellence
Benefits
- PracticeLink offers team members excellent growth and development opportunities
- 401(k) with employer match
- tuition reimbursement assistance
- health benefits including options for 100% premium-covered medical, dental and vision coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
