Senior Customer Success Manager, Enterprise

Dealpath • New York, NY

12d • $100,000 - $120,000 • Hybrid

About The Position

Dealpath is looking for a self-motivated Senior Customer Success Manager to join our growing team in San Francisco!
As a Senior Customer Success Manager you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities.

Requirements

• Bachelor’s degree or higher
• 4-7 years of customer success, account management, and/or commercial real estate experience
• Strong written and verbal communication skills, including comfort with presenting to senior executive audiences
• Empathy for customers and passion for helping them
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• High attention to detail and accuracy
• Strong knowledge and proficiency in Excel / Google Sheets
• Previous experience supporting commercial real estate firms
• A curious and self-motivated team player, ready to embrace a fast paced, high-growth environment
• Product-focused; you enjoy and feel challenged mastering new software
• Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
• Always thinking of new ways to effectively serve customers and improve the Customer Success team’s internal processes
• Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues

Nice To Haves

• Commercial real estate background
• Familiarity with SQL, Salesforce, Asana, Gong, and AI tools

Responsibilities

• Ensure the retention, growth, and satisfaction of a portfolio of customer accounts
• Work with the Implementation Manager during implementation to understand customer’s success criteria and system configuration
• Partner with customers to build out a customer journey to help them reach their business goals
• Build post-implementation programs for enterprise and strategic accounts to ensure strong adoption plans for current customer employees and their new hires
• Produce and deliver web-based and in-person training sessions and strategic reviews for customers
• Field phone and email-based support inquiries from customers
• Work cross-functionally with Dealpath’s Sales, Marketing, Product, and Leadership teams to relay customer feedback, develop case studies, and resolve product escalations
• Be an advocate and leader for innovating Customer Success processes and how we support large teams at scale

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
• 401(k) retirement plan.
• Paid Parental Leave.
• Flexible Time Off (FTO) policy.
• Commuter benefits program.
• Monthly wellness reimbursement to support physical and mental well-being.
• Hybrid Work Policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level