Senior Customer Success Manager (CSM)

Coworker.ai • San Francisco, CA

84d • $140,000 - $160,000

About The Position

Coworker is a hypergrowth AI startup, backed by top-tier VCs and we're building something truly transformative: AI for complex work. Unlike anything else in the market, Coworker is the world's first enterprise AI agent that can do complex work. Powered by our breakthrough OM1 (Organizational Memory) technology, Coworker creates a 'brain' for companies: an AI system with deep contextual memory that understands what's happening across a business and then completes multi-step work across 25+ enterprise applications. This role is perfect for a strategic CSM with 6-8 years of experience looking to advance their career in enterprise customer success while developing relationship management, strategic advisory and revenue growth.

Requirements

• 6-8 years in SaaS Customer Success roles with proven track record of retention and growth
• Self-starter with ability to identify, own and execute on opportunities while managing competing priorities
• Strong platform expertise, ability to understand technical requirements and translate business needs
• Excellence in stakeholder management, presentation skills and written communication
• Data-driven approach to customer success, proficiency in success metrics and reporting
• Expertise in Customer Success and CRM systems (Hubspot, Salesforce) and collaboration/project management tools

Nice To Haves

• Experience managing mid-market or enterprise SaaS relationships
• Background in consulting or strategic advisory roles
• Experience with AI/ML platforms and use cases

Responsibilities

• Drive implementation success through structured onboarding programs, ensuring 30-day time-to-value
• Own 50-75 customer accounts, maintaining 95%+ retention rate and 110%+ net revenue retention
• Conduct quarterly business reviews, create success plans, and provide data-driven recommendations
• Identify expansion opportunities, collaborate with Sales on upsells and drive product adoption
• Monitor customer health scores, usage metrics, and engagement data to proactively address risks

Benefits

• Base Salary: $140k-160k
• Generous equity in early stage company
• Health/dental/vision insurance
• 401(k)
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees