Senior Customer Success Manager, BEATS

Amazon • Seattle, WA

443d • $72,000 - $154,000

About The Position

As a Senior Customer Success Manager with Amazon Vendor Services, you will be responsible for managing relationships with Amazon's top vendor partners, focusing on driving growth and improving customer experiences. This role involves providing data-driven insights, developing strategic business plans, and ensuring high operational standards while collaborating with a supportive team of Senior Customer Success Managers.

Requirements

• Bachelor's Degree
• 4+ years of experience in business relationship management, customer success, account management, vendor management, or related fields
• Proficiency in Excel including complex formulas, pivot tables, and data manipulation
• Demonstrated ability in data analysis, reporting, and forecasting for guiding decisions in ambiguous environments
• Proficiency in Microsoft Office Suites, Microsoft OneNote, and ability to learn new tools quickly
• Strong written and verbal communication skills for concise and accurate responses
• Excellent organizational skills including prioritization and managing multiple projects in fast-paced settings
• Attention to detail and strong problem-solving skills
• Proven ability to learn tools and processes then effectively using them to provide service
• Proven track-record of taking ownership and driving results
• Comfortable working in a diverse group and contributing to an inclusive culture

Nice To Haves

• Master's Degree, or equivalent
• 5+ years of experience in account management, sales, buying, e-commerce, or retail industry
• 5+ years in related industries, such as retail, hospitality, technology, consumer electronics, home goods, recreational goods, scientific products, industrial products, or telecom
• 5+ years professional experience with a focus in relationship management and negotiation skills
• Experience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence
• Data analysis experience
• Proven ability to learn tools and processes then effectively use them to provide service
• Manage multiple projects and priorities in a fast-paced, deadline-focused environment
• Proven track-record of taking ownership and driving results
• Attention to detail
• Excellent problem-solving skills
• Comfortable working in a diverse group and contributing to an inclusive culture

Responsibilities

• Act as the primary point of contact and internal advocate for vendor issues, questions, requests, escalations, and concerns.
• Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management.
• Analyze data from multiple sources and present recommendations to vendors on trends and opportunities.
• Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance.
• Develop and deliver reports to vendors specific to their needs and strategic growth goals.
• Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products.
• Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization.
• Identify, solve, and scale process improvements across the team and broader organization.
• Manage challenging account goals, problems, and projects.

Benefits

• Full range of medical benefits
• Financial benefits including equity and sign-on payments
• Comprehensive employee benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree