Senior Customer Success Manager - Agentic AI

DeepL•Austin, TX

3d•Hybrid

About The Position

As a Customer Success Manager at Agentic AI, you will join a brand-new team dedicated to launching and scaling DeepL's most innovative product to date. This is an exciting opportunity to shape how our customers adopt and succeed with our AI solutions, and to make a real impact. We’re looking for someone who is hands-on, thrives in areas of uncertainty and isn’t afraid to tackle challenges head-on. In this role, you will work closely with our customers to ensure their success, build strong relationships and help them to unlock the full potential of Agentic AI.

Requirements

4+ years of customer success experience or account management. Focus on retention and customer satisfaction. With a proven track record in renewals and upsell/cross-sell opportunities.
Experience working with SaaS platforms or AI-driven solutions is essential.
A solid understanding of technical workflows, APIs, integrations, and data handling.
Strong presentation, verbal, and written communication skills, with the ability to engage and influence senior stakeholders.
Exceptional organizational skills to manage multiple accounts and priorities effectively.
A strong drive to learn, solve challenges, and work with emerging technologies, methodologies, and solutions.
A proactive, can-do attitude with the ability to take ownership and work through challenges in a dynamic environment.
Ability to thrive in a fast-paced, ever-evolving environment, balancing strategic thinking with tactical execution.
A collaborative spirit, contributing to a positive team culture and supporting colleagues.

Nice To Haves

Experience supporting customers who integrate solutions into their own products or workflows is preferred.

Responsibilities

Understand customer ecosystems, priorities, and goals to foster trust and long-term partnerships.
Be a Trusted Advisor conducting data-driven business reviews to demonstrate value and align solutions with customer objectives.
Build trust with senior decision-makers to ensure strategic alignment and success.
Onboard effectively by partnering with internal teams to align processes with customer goals and ensure early success.
Promote product adoption by strategically introducing solutions to key stakeholders.
Leverage knowledge of workflows, APIs, and integrations to assist with implementation.
Collaborate with sales to uncover upsell and cross-sell potential.
Guide customers on using product features to maximize value.
Work cross-functionally to address customer needs and resolve issues efficiently.
Meet targets for adoption, retention, and customer advocacy through a data-driven approach.
Provide feedback to leadership and product teams to drive continuous improvement.

Benefits

Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.
Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.
Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future.
Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.
Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.

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