Senior Customer Success Engineer

Rasa

76d • $125,000 - $175,000

About The Position

Rasa is looking for a Senior Customer Success Engineer to join our Customer Success team. In this role, you will be the Rasa expert that our Enterprise customers collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency. You will report to the Director of Customer Success Engineering and work with customers to ensure successful adoption and satisfaction with Rasa products. Your responsibilities will include providing technical guidance, supporting customers through issue resolution, and capturing customer insights to inform product development.

Requirements

• Deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies.
• Experience serving as part of a key customer leadership team, working with technical and business decision-makers.
• Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes.
• Ability to act as an industry-encouraging leader in both customer meetings and public settings.
• Fluent in English, but any other languages are a plus.

Nice To Haves

• Experience managing on-prem licensed software solutions.
• Strong background in DevOps/MLOps and Machine Learning.

Responsibilities

• Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
• Provide technical guidance and strategic advice to help customers optimize their AI assistants, focusing on best practices and long-term success.
• Support customers through proactive and reactive issue resolution, escalating to technical teams when necessary.
• Provide proactive, consultative advice to help optimize the performance of our customers’ Rasa deployments.
• Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development.
• Participate in Rasa internal training and education sessions.

Benefits

• Flexible hours and a dedicated remote budget.
• A stipend for professional development & 6 paid education days to help you grow within your role.
• Unlimited PTO + paid sick leave + paid public holidays.
• A Macbook, and other tech to help you to do your job.
• Regular remote team events, as well as an annual company-wide offsite.
• Health benefits (via TriNet).
• 401(k) contribution with up to 4% match.
• Equity options.
• Annual compensation range: 0-4 years: ceiling is avg. 125k USD p.y. // 4+ years: ceiling is 175k USD p.y. (open to discussion).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees