Senior Customer Success Engineer

ArmorCode Inc.

76d

About The Position

ArmorCode is on a mission to supercharge security teams with a new model to reduce risk and burn down critical security tech debt. With its AI-powered ASPM platform, ArmorCode integrates with all your security scanners across applications, infrastructure, containers, and cloud to unify and normalize findings, correlates them with business context and threat intel through adaptive risk scoring, and orchestrates security workflows to empower developers to remediate issues without disrupting their flow. ArmorCode delivers unified visibility, AI-enhanced prioritization, and scalable automation for customers so they can realize a complete understanding of risk, respond at scale, and collaborate more effectively. Enterprises of all sizes scale their security effectiveness by more than 10x and maximize their ROI on existing security investments with ArmorCode through managing Application Security Posture, Risk-Based Vulnerability Management, Software Supply Chain Security, DevSecOps, and Risk & Compliance. ArmorCoders believe in 5 core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression.

Requirements

• 8+ years of experience in managing a team of customer-facing CSM or TAM roles within a networking or security technical environment.
• Experience of working with Software as a Service (SaaS,) preferably a Security Software Company.
• Excellent communication skills and enjoyment in working with customers directly.
• Experience leading a team in a rapidly growing and changing environment with a track record of success.
• Experience with Python Scripting and leveraging APIs for workflow automation.
• Excellent problem solver who can thrive in an unstructured environment.
• Bachelor's degree in computer science or related degree and CISSP, CISM, OSCP, PMP, is a huge plus.

Responsibilities

• Drive Customer Outcomes: Understand and drive the end-to-end value realization journey (including onboarding as needed, adoption and usage) —ensuring each customer achieves their defined business objectives and time-to-value goals.
• Technical Ownership: Configure platform and integrations, automate workflows, and optimize the setup for performance, scalability, and security.
• Accelerate Adoption & ROI: Own technical part of success plans and measurable adoption milestones for your assigned customers. Track product utilization, health scores, and usage telemetry to proactively identify expansion opportunities.
• Data Accuracy & Insight: Maintain high-quality customer data across systems. Use dashboards and telemetry to derive insights, identify friction points, and present actionable recommendations.
• Customer Advocacy & Enablement: Partner with Customer Success Managers to deliver technical enablement sessions, share best practices, and empower customer admins and end users to self-serve effectively.
• Cross-Functional Collaboration: Act as the voice of the customer within Product, Engineering, and Support. Translate customer feedback into well-documented requirements, user stories, and enhancement requests that drive roadmap alignment.
• Issue Resolution & Continuous Improvement: Own escalations end-to-end, ensuring timely triage and root cause resolution. Build runbooks and automations to reduce repeat issues and improve scale.

Benefits

• Career Growth Opportunities: We believe in promoting from within and provide career progression paths, enabling our employees to advance in their careers.
• Work-Life Balance: We understand the importance of a healthy work-life balance, offering flexible hours and remote work options to promote a sustainable lifestyle.
• Collaborative Environment: Our company fosters a collaborative and inclusive workplace culture, where employees can collaborate and learn from each other's experiences.
• Employee Recognition: We value and recognize the contributions of our team members through awards, employee of the month programs, and other forms of acknowledgment.
• Competitive Compensation: We offer competitive salaries and performance-based bonuses, recognizing and rewarding the hard work and dedication of our team.
• Comprehensive Benefits: Our benefits package includes health insurance for employees and dependents, to support the overall well-being of our employees. We encourage learning and skilling, and aid our employees to continuously upskill themselves.
• Diversity and Inclusion: We are committed to diversity and inclusion, striving to create an environment where all employees feel valued, respected, and empowered.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees