Integral Ad Science-posted about 21 hours ago
$49,000 - $84,000/Yr
Full-time • Mid Level
Chicago, IL
501-1,000 employees

IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Senior Associate Customer Success Manager will partner with Sales to successfully onboard, retain, and grow client accounts. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts. As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

  • Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
  • Build a solid understanding of all IAS products and processes
  • Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services.
  • Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
  • Prepare regular reporting and data analysis of client activity
  • Identify risk and work with internal/external stakeholders to build & enact solutions
  • Attend external meetings and present to clients
  • Create process and methodology documentation
  • Develop client relationships to incorporate a deep understanding of client goals
  • Communicate client needs and act as an internal advocate for owned clients
  • Adhere to IAS values at all times
  • Build community within the office and the team
  • 2-3 years experience in Ad Tech, agency or brand experience preferred
  • Insatiable curiosity
  • Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
  • Understanding of online advertising and marketing industry
  • Ability to learn quickly and grasp different processes and systems
  • Enthusiasm to work in a fast-paced and demanding environment
  • Ability to prepare clear and concise client-ready documents
  • Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
  • Ability to work independently as well as part of a team
  • Fluency with Microsoft PowerPoint, Word, Excel
  • Experience working in Salesforce is a plus
  • paid time off
  • health insurance (medical, dental, vision) as well as PPO, HSA and FSA options and 401k with employer matching contributions
  • annual bonus and/or other incentive plans
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