Senior Customer Success Architect - Privacy Management

OneTrust•Chicago, IL

15d•Hybrid

About The Position

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to compliance, privacy, security, ethics, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust. The Senior Customer Success Architect role is a strategic advisor within our Privacy/GRC/Compliance product portfolio. We are looking for motivated technical experts with significant industry experience to help ensure strategic success and achieve value while engaging with our portfolio of selected OneTrust customers. Specifically, we are looking for an architect to fit into our ‘Privacy Management’ product offering within our ‘Privacy & Data Governance’ Cloud. By 2025, approximately 75% of the global population is expected to have their personal information protected by modern privacy regulations. These laws vary from country to country, leading to confusion and conflicting requirements for safeguarding personal data. Handling privacy tasks manually increases privacy and security risk, threatens customer trust, and can result in the loss of the right to use data and heavy fines. We need someone who can advise them on the challenges they will face and how to overcome them as they look to use OneTrust to meet their business outcomes. If you have experience implementing a comprehensive privacy management program that brings about operational efficiencies and mitigates privacy risks and expenses, we would be interested in talking with you.

Requirements

Demonstrated ability in management, mentorship, and organizational behavior.
Strategic thinker with the ability to quickly learn and apply new concepts, business models, regulations, and technologies.
Deep aptitude for communicating complex business and technical concepts using visualization and modeling aids.
Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.
Demonstrated expertise in customer-facing privacy and security consulting, implementation, and advisory roles.
Impressive written and verbal communication skills, including proficient presentation abilities.
Ability to work autonomously, prioritize, multitask, and perform appropriately under deadlines.
BA/BS in a related subject is required
3-5 years of experience in a Privacy role
Demonstrated success working with enterprise customers on technical products
Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)
Functional experience in troubleshooting software and web services
Experience in using software for reporting and task management such as Salesforce preferred

Nice To Haves

Relevant certifications (CIPP/E, CIPP/US, CIPM, CIPT, FIP, GRCP, GRCA, AIGP, LPEC, etc.)
Knowledge of privacy, ethics, security, data governance, risk management, compliance, or sustainability concepts or industry trends
Intermediate/ Expert working knowledge of the following:
APIs (REST and SOAP)
File access, sharing, and/or management workflows (S3 and SFTP)
Various web application authorization types (Basic, Bearer, OAuth 2, API Key, Custom, Open ID Connect, etc.)
Related programming/scripting languages and libraries (JavaScript, Python, PowerShell, SQL, C#, Ruby, PHP, FreeMarker, etc.)
Extensive experience implementing and troubleshooting integrations
Excel at learning emerging technologies and creating technical solutions

Responsibilities

Establish Trusted Advisor status with senior business and technology leaders.
Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
Translate and implement strategic needs into functional OneTrust technology-driven solutions.
Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
Successfully present to both implementation teams and C-level executives, earning their trust.
Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.
Engage with customers to build long-term strategic relationships and ensure ongoing success.
Mentor junior team members to enhance their strategic skills and knowledge.
Establish structured feedback loops with customers to continuously improve OneTrust products and services.