Senior Customer Success Analyst (Night Shift) - 54147397437

Somewhere • Manila, LA

8d • $1,100 - $2,500 • Remote

About The Position

This Senior Customer Success Analyst role covers night shift support for U.S.-based customers and plays a critical role in maintaining continuity, responsiveness, and quality during off-hours. You will own customer interactions end-to-end and ensure nothing falls through the cracks while the broader team is offline. This role requires independence, strong judgment, and the ability to manage high volumes of requests with minimal oversight.

Requirements

• 3+ years of experience in a client-facing role at a U.S.-based technology company.
• Native or near-native English fluency with strong spoken communication skills.
• Strong ability to learn new products quickly and explain them clearly to customers.
• Extremely high attention to detail and reliability during independent working hours.
• Strong sense of ownership and accountability for customer outcomes.
• Comfort working in ambiguity and making decisions independently.
• Resilience and consistency in night shift environments.

Responsibilities

• Act as the primary front-line contact for customers during night shift hours, handling questions, requests, and issues in real time.
• Own customer requests from first touch through resolution, ensuring accuracy, documentation, and follow-through.
• Manage multiple concurrent customer interactions while maintaining clarity, responsiveness, and precision.
• Build deep product expertise and guide customers on effective usage and best practices.
• Proactively help customers become more self-sufficient through education and clear guidance.
• Identify recurring issues and patterns during off-hours and surface insights to product and engineering teams.
• Operate with strong ownership and autonomy in a fast-moving startup environment.
• Expand scope and responsibility as the customer base and support function scale.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed