Senior Customer Success Advisor/Customer Success Advisor

Cvent•Draper, UT

11d•Hybrid

About The Position

Our Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation—AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you. Customer Success Advisors serve as our clients' primary point of contact focusing on product adoption related work. In this role, you will be responsible for a portfolio of 150-200 customers to ensure they are able to maximize the benefits of Cvent products leading to revenue retention. You are expected to spend 65% of your time in client-facing work with the expectation of contributing to internal special projects related to the job. The ideal candidate should be extremely motivated and enthusiastic about seeing clients succeed through use of our products. Candidates should be able to thrive in a fast-paced, fun work environment while striving to be top performer. We are looking for someone who is excited about having an impact on a successful, growing company known for unmatched technology and best-in-class service.

Requirements

Bachelor's degree with strong academic credentials.
Minimum 5 years professional work experience, related to hospitality and/or hotel software industries.
Strong business acumen, ethics, and high integrity
Comfortable using general office software applications; sales automation products for example Salesforce.com and web collaboration tools such as Zoom.
High aptitude for learning software
Persuasive communication (written, verbal) and presentation skills. Secondary language a plus.
Excels at developing strong working relationships.
Must be articulate, organized, detail-oriented, and can multi-task in a dynamic, fast-changing entrepreneurial environment.
Working knowledge of Microsoft Office suite, particularly Microsoft PowerPoint and Microsoft Excel.
Travel is 0-7 days per year.

Nice To Haves

Customer Success and retention management experience a plus
Persuasive communication (written, verbal) and presentation skills. Secondary language a plus.

Responsibilities

Serve as post-onboarding contact to Hotels and Venues in North America for all Hospitality Cloud Group Business products (Cvent Supplier Network, Passkey, Event Diagramming Suite, Supplier Analytics)
Proactively consult key stakeholders and users to develop goal-based success plans that will drive improved product usage while ensuring the renewal and seeking opportunity to upsell additional products.
Work with internal cross-functional teams to problem-solve and execute success plans that increase adoption and lead to client retention.
Use product knowledge and data analysis to lead success review meetings with client's key strategic stakeholders
Proactively collaborate with sales for renewal strategies and priorities while supporting renewal efforts.
Prepare and deliver data-based client success stories to marketing team and promote client advocacy programs.
Retain and grow knowledge of all hospitality products to effectively monitor client's success and areas of opportunity.
Contribute to internal projects that improve processes and effectiveness of the role.
Work Monday through Friday in East Coast time zone.
Hybrid work environment where office locations are available.