Senior Customer Service Supervisor, Retail Banking (Tukwila, WA)
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About The Position
Serves in a leadership capacity to assist branch manager in motivating and supporting Customer Service Representative (CSR) staff to participation in branch sales efforts, exemplary customer service, and sound branch operations. Responsible for scheduling, supervising and coaching Customer Service Representative (CSR) staff, managing paying, receiving and new account operations, and ensuring branch regulatory compliance. Models exemplary sales and service skills and coaches team to explore customer needs and sell appropriate bank products and services, including referrals to other business units. Provides remote approvals for overrides to other branch locations. Resolves customer issues. Actively interacts with internal support areas.
