Senior Customer Service Specialist - International Bond & Marine Brokerage (Hybrid)
About The Position
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team. The opportunity We currently have an opportunity for a Senior Customer Service Specialist to join our International Bond & Marine Brokerage Ltd. team based in our Morristown, NJ office on a hybrid schedule. This position is responsible for fielding a high volume of broad scope customer service requests/inquiries from insureds and field staff. Responsible for coordinating the resolution of issues/problems raised by callers.
Requirements
- 3-5 years customer service experience required
- 3-5 years P&C insurance background, Commercial and Specialty Lines preferred
Nice To Haves
- Bachelor’s degree preferred.
- Applied/Epic system experience a plus
- P&C producer license a plus
Responsibilities
- Fields both phone calls and written correspondence (including e-mail) from insureds and field office personnel.
- Responsible for the renewal of insurance policies.
- Invoice New and Renewal Business.
- Responds to Billing inquiries including in-depth analysis of balances preparation of payment/premium histories as needed
- Uses independent judgement to take appropriate action but will review defined guidelines to satisfactorily resolve issues, i.e., waive fees, amend installments, adjust minimum dues, etc.
- Interacts with customers and/ or agents for the collection of an account.
- Responsible for resolving and collecting past due receivables by initiating customer and agency contact.
- Provides Loss Runs, copies of policies, copies of billing documents as requested.
- Identify and analyze system problems impacting billing distinguishing between billing system issues or other systems with an impact to billing; create ticket or forward to appropriate area to address.
- Prepares and submits documentation for Surplus Lines Filings through Third Party
- Train/provide guidance to other team members in new functions/changes when requested.
- Assist in training of new hires.
Benefits
- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
