Senior Customer Service Representative

TEKsystems•Irvine, CA

6d•$25 - $26•Hybrid

About The Position

We are seeking a motivated, empathetic, and solutions-oriented Customer Service Representative to support hospital customers and field sales representatives. This role goes beyond traditional customer service and requires strong problem-solving skills, initiative, and the ability to manage high-volume, complex requests that directly support life-saving products. Working with hospitals and sales reps to assist with tracking orders, returns, and service requests.

Requirements

Minimum 4 years of customer service experience (hospitality or service-oriented backgrounds preferred; call center experience acceptable)
Strong empathy, communication, and problem-solving skills
Demonstrated initiative and motivation; ability to walk through real problem-solving scenarios
Experience with ERP systems required (JD Edwards preferred)
Proficient in Microsoft Outlook, Word, and Excel
Ability to manage high volume and prioritize competing tasks

Nice To Haves

Salesforce or CRM experience is a plus
Degree preferred but not required

Responsibilities

Serve as the primary point of contact for hospital customers and sales representatives
Track and process orders, returns, and service requests with speed and accuracy
Manage a high-volume shared inbox and daily inquiries
Proactively communicate order status, backorders, and issue resolution
Solve complex customer issues using critical thinking and root-cause analysis
Collaborate with internal stakeholders and cross-functional business teams
Utilize ERP and CRM systems to maintain accurate records and documentation