Senior Customer Service Representative

Schneider National • Green Bay, WI

21h

About The Position

Schneider is seeking a Senior Customer Service Representative in Green Bay to act as a link between the company, our customers and our railroad partners in order to ensure the successful execution of Schneider’s intermodal services. The Senior Customer Service Representative will monitor customer orders, resolve service issues and drive continues improvement efforts.

Requirements

• High school diploma or GED.
• Minimum of 2 years of customer service experience.
• Strong written and verbal communication skills.
• Able to manage multiple priorities and work in a fast-paced environment.

Responsibilities

• Use various tools and programs to track and update intermodal orders.
• Provide timely ETA updates to internal and external customers.
• Engage with customers via email, phone calls and instant messages.
• Act as the main point of contact for customers and railroad partners when issues arise.
• Maintain strong relationships with customers and railroad partners to drive service excellence and business growth.
• Recommend and implement process improvements that enhance service, efficiency and revenue.
• Analyze service defects and trends to determine the root causes and implement corrective actions.

Benefits

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of customer service benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED