Senior Customer Service Representative - City

City of Oklahoma City • Oklahoma City, OK

4d • $19 - $29

About The Position

This posting will be used to fill a current vacancy in the Development Center Division of the Development Services Department within the City of Oklahoma City. An eligibility list will be established or supplemented for filling future vacancies per provisions of the American Federation of State, County and Municipal Employees (AFSCME) Collective Bargaining Agreement. This position is under the direction of an immediate supervisor. The Senior Customer Service Representative is primarily responsible for providing customer service and maintaining moderately complex records for a work section or division. Assigned duties may vary by work section or department.

Requirements

• Possession of a high school diploma, GED, or equivalent.
• Skill in delivering customer service while maintaining tact and diplomacy.
• Skill in communicating in-person, by telephone, and in writing.
• Skill in accurately recording and organizing information.
• Skill in maintaining accurate records.
• Skill in performing basic arithmetic functions.
• Skill in handling payment transactions accurately and efficiently.
• Skill in operating standard office equipment.
• Ability to balance and reconcile transactions.
• Ability to type neatly and accurately.
• Ability to efficiently and accurately manage multiple tasks simultaneously.
• Ability to read and comprehend written materials and accurately apply established procedures.
• Ability and willingness to maintain confidentiality and assume responsibility for information obtained.
• Ability and willingness to assume responsibility for work performed.

Responsibilities

• Assisting the public via phone, email, or in person.
• Greeting visitors and directing them to appropriate areas.
• Serving as an information resource for a variety of individuals, internal and external customers or stakeholders.
• Processing and verifying moderate amounts of data or coded information.
• Reviewing documents and transactions for accuracy and completeness.
• Identifying and resolving errors or discrepancies.
• Maintaining computerized, hardcopy, and microfilm records.
• Inputting, reviewing, and updating information in various computer systems.
• Collecting and exchanging money for various services, including fees, licenses, bonds, permits, etc.
• Communicating complex information clearly and effectively.
• Managing multiple tasks simultaneously in a fast-paced environment.
• Operating standard office equipment.
• Training and providing guidance to less experienced team members.
• Performing other duties as assigned.

Benefits

• Competitive pay
• An average of $22,000 annually contributed toward your benefits and retirement
• A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED