Senior Customer Service Representative

England Logistics•Salt Lake, UT

2d•$19

About The Position

England Logistics is one of the fastest growing third party logistics and supply chain management companies in North America. Our growing success enables us to feed millions of hungry children through our One Initiative. We continue to hire great people that will contribute to the culture at England Logistics. The Senior Client Services Representative plays an important role in the overall success and health of our factoring portfolio. The Sr. CSR works as part of a team in a fast-paced high impact environment. The Sr. CSR works to cultivate and grow Client relationships and is responsible for the day to day communication with the client. The CSR will collaborate with credit, collections, and operations, sales and various other internal departments to resolve Client account issues or concerns. In addition, our ideal candidate will also be detail oriented and possess a positive hard-working attitude. Benefits $19.00 an hour, plus a monthly bonus potential of $1,000 Paid weekly, every Friday. Monday- Friday 7:00AM-4:00PM Medical insurance. Dental and vision insurance. 401k. Paid vacation, holidays, and sick days. Career development planning & promotions. Results/Success Metrics Provide superior customer service by phone and email in a timely manner Retain Current Clients and obtain referrals for potential Clients Increase portfolio revenue Maintain response time to clients within two hours Clear written and verbal communication with external and internal customers regarding portfolio Meets department goals and activity metrics Adherence to company policies regarding attendance, punctuality, and dress code. Providing resolutions to problems in a time effective manner Maintain customer service level of 99% Provide monthly lane analysis reviews

Requirements

Minimum of 1 years of outbound//inbound Customer Service or sales experience
Have a desire to help midsize to large businesses
Attention to detail and problem-solving skills
Ability to adapt
Willing to be mentored and trained
Excellent work ethic, positive attitude and can work under pressure
Ability to be held accountable
Excellent customer service skills and phone mannerisms
Excited about growing your career within a rapidly growing company
Ability to resolve conflict in a professional manner
IFA Account Executive Certification
Ability to quickly learn software systems
Proficiency in Microsoft Office (Excel, Outlook, and Adobe Acrobat)
Ability to manage multiple operating systems

Responsibilities

Provide effective resolution to Client issues on a consistent basis
Manage reserve requirements in accordance to portfolio balances
Manage client escalations for assigned Portfolio
Manage client cancellations for assigned Portfolio
Client trend analysis
Contract reviews to determine if client is meeting obligation, IE reserve releases supplemental fees
Review Debtor balances and trends and provide analysis to Clients
Increasing client website usage
Assist Carriers with operations decisions such as lane analysis, Tire and fuel purchasing, Maintenance, and EL Brokerage Freight Opportunities
Ensure that Clients are given the support that is needed on a daily basis
Making outbound and inbound phone calls
Responding to Client emails and inquiries
Ensuring attention to detail and accuracy
Developing new and existing relationship
Work with other internal departments
Ability to prioritize and manage multiple responsibilities
Completion of weekly commitments and goals
Understanding of all facets of accounts receivable financing and ABL lending including credit, collections, documentation, and workout