Senior Customer Service Representative

Geico-posted about 1 year ago

$44,595 - $49,546/Yr

Full-time • Entry Level

Green Valley, AZ

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The Senior Customer Service Representative role at GEICO in Tucson, AZ, is designed for individuals who excel in problem-solving and customer service. This position involves supporting the contact center by handling incoming calls from policyholders, addressing their inquiries, and providing personalized service. The role offers significant growth opportunities within the company, emphasizing the importance of customer satisfaction and effective communication.

Answer incoming calls from current policyholders.
Address billing questions and make policy changes.
Provide recommendations to customers based on their needs.
Deliver personalized service to demonstrate the value of being insured by GEICO.
Support the contact center in maintaining high customer satisfaction levels.

12+ months of contact center or customer-facing service experience required.
Experience providing outstanding customer service by showcasing expertise and active listening.
Ability to work in a fast-paced, high-volume call center environment.
Willingness to learn new skills and adapt to changes quickly.
Open to feedback to support performance and development.
Solid computer and multi-tasking skills.
Minimum of high school diploma or equivalent.

An associate's degree or higher (preferred).
Active Personal Lines insurance license (preferred).

Premier Medical, Dental and Vision Insurance with no waiting period.
Paid Vacation, Sick and Parental Leave.
401(k) Plan.
Tuition Reimbursement.
Paid Training and Licensures.

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