Careers at Solutran, part of the Optum and UnitedHealth Group family of businesses. We create direct spending solutions driven by our extensive financial tech experience to help those we serve be healthier, happier and more productive. Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You'll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you. Join us to start Caring. Connecting. Growing together. As a Senior Customer Service Representative, you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day at Tier 1 or Tier 2 level, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you'll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you. This position is full-time Sunday - Saturday. Will work 8.5 hours shift (including 30 min unpaid lunch and two paid breaks of 15 min each). 8.5 hours shift will land anywhere between Solutran's operational hours: 8:00 am to 11:00 pm EST Monday to Sunday. You will learn more about future work hours during the interview process as their is more information about shift bids and how this will positively impact your potential shift. It may be necessary, given the business need, to work occasional overtime. We offer 2 weeks of paid training. The hours during training will be 8:00 am to 4:30 pm MST, Monday - Friday. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.