Senior Customer Service Representative (Sales Support)

Anixter • Orlando, FL

376d

About The Position

The Senior Customer Service Representative (Sales Support) role involves providing exceptional sales support to utility customers by addressing inquiries and resolving complex issues. This position requires strong communication skills and the ability to analyze customer needs while collaborating with internal teams to enhance customer satisfaction.

Requirements

• High School Degree or Equivalent required; Associates' Degree (U.S.)/College Diploma (Canada) preferred.
• 5 years of relevant experience.
• Strong time management skills required, including the ability to prioritize customer issues and resolve them with positive outcomes.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times.
• Proficient computer skills including familiarity with MS Word, Excel, and e-mail.

Responsibilities

• Build and maintain business relationships with customers by providing prompt and accurate service to promote customer loyalty.
• Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints escalated from other departments.
• Mentor and give direction to team members and provide training on best practices.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Provide back-up support to sales counter with walk-in and telephone inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED