Senior Customer Service Representative - National Remote
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About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Senior Customer Service Representative, you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day at Tier 1 or Tier 2 level, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you'll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you. This position is full-time (40 hours/week), Monday - Sunday. Employees are required to have flexibility to work any of our 8.5-hour shift schedules (including 30 minutes unpaid lunch and two paid breaks of 15 minutes each one) between Solutran's operational hours of 8:00am - 11:00pm EST. You will learn more about future work hours during the interview process as there is more information about shift bids and how this will positively impact your potential shift. It may be necessary, given the business need, to work occasional overtime. We offer 2 weeks of paid training. The hours during training will be 8:00am - 4:30pm MST (hours may vary), Monday - Friday. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.
