Senior Customer Service Rep

Frandsen Financial Corporation•North Mankato, MN

22h•$18 - $23•Onsite

About The Position

Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Senior Customer Service Representative (CSR) to work at our North Mankato office. This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a Senior CSR must meet customer expectations of receiving friendly, accurate, and efficient service.

Requirements

High school diploma or equivalent
Strong verbal and written communication skills
Attention to detail
Proficiency in computers

Nice To Haves

1 Year of prior experience preferred
Cash handling experience preferred

Responsibilities

Provide superior customer service by being professionally helpful, curious, and courageous
Process customer transactions accurately and proficiently
Maintain exceptional cash handling skills and accurate balancing
Maintain a high degree of knowledge of banking products and services
Consistently make customer introductions to banking partners to grow relationships
Diligently examine all transactions to prevent losses and deter fraudulent activity