Senior Customer Service Rep

Waters Corporation • Milford, MA

15d

About The Position

ERA, A Waters Company is currently looking for a Customer Service Representative to join our organization to support our strategic accounts. In this role, the individual will be a part of our outstanding customer service group supporting our customers throughout the United States. The ideal candidate will achieve individual quality and productivity goals in accordance with established objectives.

Requirements

• 1-3+ years customer service experience.
• Proficient with contact management software (CRM).
• Proficient with MS Office (Word, Excel, Powerpoint).
• Excellent communication, organization and time management skills.

Nice To Haves

• Bachelor’s degree preferred in Environmental Science, Chemistry, or science.
• Technical background in the sciences preferred by not required.

Responsibilities

• Respond to a high volume of inbound customer inquiries and order requests via telephone calls, email and fax correspondence.
• Demonstrate our commitment to service by following up on calls and ensuring superior results to drive customer satisfaction.
• Conduct outbound sales calls to support sales initiatives and enhance the customer experience with ERA.
• Accurately log information from calls in our CRM tool.
• Respond to customer requests and questions regarding service, products and account information.
• Display a commitment to quality by following required procedures and practices, taking all appropriate measures to ensure quality and search for continuous improvement opportunities.
• Excel at working as part of a team.
• Self-motivated, action oriented.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees