Senior Customer Service Rep / Project Coordinator
About The Position
Fast-growing sign company seeks Customer Service Representative with interest in Project Coordination. The successful candidate: Serves as first point of contact for walk-ins, email, and telephone customers. Works with management and support teams to satisfy customers and generate revenue in line with company's vision and values. Responsible for sales activities from lead generation through project management. Must be customer focused with a friendly, welcoming disposition and exceptional organizational skills. Direct experience in a sign company a MUST, and particularly a FASTSIGNS franchise would be a plus. Open to applicants with and without a college degree. We provide a company culture that is: Team-oriented - cooperative and collaborative People-oriented - supportive, focused on fairness; enjoys interacting with people Detail-oriented - focused on quality and precision FASTSIGNS of Simi Valley has been in business for 20 years. We are a small business and veteran owned. We love a challenging and fun environment and look forward to growing our team!
Requirements
- Inside Sales 3+ years experience
- Customer Service skills and experience
- Sign shop experience
- Customer focused with a friendly, welcoming disposition and exceptional organizational skills.
Nice To Haves
- Direct experience in a sign company a MUST, and particularly a FASTSIGNS franchise would be a plus.
Responsibilities
- Serves as first point of contact for walk-ins, email, and telephone customers.
- Works with management and support teams to satisfy customers and generate revenue in line with company's vision and values.
- Responsible for sales activities from lead generation through project management.
- Working with customers at front counter doing consultative sales
- Providing detailed communications via email, phone, in person
- Consulting, troubleshooting, problem-solving to create signs for customers
- Meeting sales targets (monthly and annually)
- Scheduling appointments as needed
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Generous compensation above industry average
- Paid time off - vacation and sick days
- Participation in bonus program
- Medical, Dental, Vision, and Life Insurance provided at no charge for employee.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
101-250 employees
