Magna Engineered Glass - Senior Customer Service Coordinator

Magna International•Holland, MI

About The Position

The Senior Customer Service Coordinator (CSC) at Magna Engineered Glass has a focus on Sky365 and is responsible for delivering high ‑ level customer support, coordinating order and delivery processes, and ensuring accurate, timely communication between Magna, its customers, and internal teams. This role requires strong problem ‑ solving capabilities, and the ability to manage complex customer relationships in a fast ‑ paced automotive manufacturing environment. The Senior CSC serves as a subject ‑ matter expert for Sky365 usage, reporting, troubleshooting, and workflow optimization

Requirements

Bachelor’s degree in business, Supply Chain, Operations, or equivalent experience preferred.
3–5 years of experience in customer service, supply chain, or materials ‑ related roles—preferably in automotive manufacturing.
Experience with internal and external manufacturing flows is preferred.
Strong knowledge of EDI, MRP/ERP systems, and automotive OEM customer requirements.
Strong analytical and problem-solving skills with the ability to assess capacity, constraints, and delivery risks.
Ability to manage competing priorities in a fast-paced, change-driven environment while maintaining schedule integrity.
Effective communication and organizational skills, with the ability to coordinate across cross-functional teams and external partners.
Working knowledge of Lean manufacturing, JIT principles, and continuous improvement methodologies.
Experience with change management, supporting engineering changes or new product launches.
Demonstrated ability to work effectively in a team environment and independently.
Ability to manage multiple priorities with minimal supervision.
Knowledge of and adherence to safety standards and protocols in manufacturing environments.
English proficiency required, with strong verbal and written communication skills.
Bilingual (Spanish) preferred.

Nice To Haves

Experience with internal and external manufacturing flows is preferred.
Bilingual (Spanish) preferred.

Responsibilities

Act as the primary point of contact for assigned customers regarding order status, releases, logistics, and delivery schedules.
Manage and monitor customer orders for Sky365, ensuring accuracy and alignment with production and shipping plans.
Respond promptly to customer inquiries, concerns, and escalations, providing professional and solution-driven service.
Ensure compliance with customer ‑ specific requirements, shipping guidelines, and EDI data integrity.
Serve as the Sky365 specialist for the Customer Service team.
Maintain and update customer profiles, forecasts, releases, and shipping details for Sky365.
Troubleshoot system discrepancies/data issues and coordinate resolutions with IT, supply chain, or production teams.
Generate reports, metrics, and analytics for Sky365 to support decision ‑ making and continuous improvement
Work closely with Materials, Production, Quality, Logistics, and Engineering teams to ensure customer requirements are understood and met.
Participate in daily or weekly production and planning meetings, providing customer ‑ focused insights and data.
Support the Materials Manager and leadership with order trend analysis, volume shifts, capacity concerns, and customer risk assessments.
Prepare and distribute customer ‑ related documentation such as ASN management, shipping paperwork, delivery schedules, and compliance forms.
Maintain accurate and current records in accordance with Magna operational procedures and customer requirements.
Track key performance indicators (KPIs), including delivery performance, premium freight, customer complaints, and forecast accuracy.
Identify process gaps and inefficiencies related to customer service and Sky365 usage.
Lead or participate in continuous improvement initiatives aligned with Magna’s Operational Excellence principles.