Senior Customer Service Coordinator

WestRock • Mebane, NC

135d

About The Position

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. The Customer Service position has primary responsibility for establishing strong relationships with appropriate Customer contacts to assist in business maintenance and development; Work collaboratively with Production Planning, Quality and Operations to meet customer, plant and division objectives.

Requirements

• Must have an Associate's Degree from an Accredited Two-Year College or Technical School; Bachelor's Degree preferred.
• Minimum of 2-3 years of experience in a related field.
• Competent in various software applications and certifications, such as Microsoft Office (Word and Excel).
• Must be able to function effectively in a fast-paced environment.
• Excellent organizational skills to include follow-up and accountability.
• Attention to detail is critical to maintain accuracy and fulfill customer expectations.
• Professional customer satisfaction skills needed to maintain positive external and internal relationships.
• Excellent oral and written communication skills to include effective listening.
• Ability to easily adapt to fluctuations in business cycles and workload.
• Ability to work independently and within a team environment.
• Sound judgment in decision-making, remaining calm under pressure.
• Exhibits maturity during a crisis maintaining composure and completing tasks.
• Willing to work toward a win/win solution; promotes harmony and unity among peers.

Nice To Haves

• Some travel may be required.

Responsibilities

• Receives and responds to customer inquiries regarding pricing, placing new orders, new artwork, order complaints, or A/R assistance.
• Communicates with customers in a timely and professional manner regarding delivery issues and production shortages.
• Acts as a liaison between Customer and Scheduling/Manufacturing to ensure that all customer requirements are met in a timely manner.
• Prepares quotations for customers and follows up to generate further customer interest.
• Provides administrative support to the sales team.
• Coordinates new business reviews with Project Management and Planning.
• Monitors and resolves financial issues pertaining to open items, accounts receivables, pricing, and billing discrepancies.
• Maintains appropriate corresponding files for documentation.
• Provides other assistance to the Customer Service Manager as requested.
• Works to promote teamwork at all levels of the company.
• Willing to work flexible hours, if necessary.
• Performs all duties according to established safety policy, including wearing all required PPEs to perform duties.
• Must be able to back up each employee in the department.
• Performs other job duties, as assigned.

Benefits

• Medical, Dental and Vision benefits available immediately.
• 401K with company match.
• 80 hours of Paid Time Off and 11 Paid Holidays.
• Company paid Long-Term & Short-Term Disability.
• Tuition Assistance.
• Annual Reimbursement for Safety Shoes.
• Comprehensive training with numerous learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Paper Manufacturing
• Education Level: Associate degree