Senior Customer Service Associate

Hanmi Bank • Duluth, GA

90d • $38,000 - $53,000

About The Position

The Senior Customer Service Associate is responsible to receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA(Gramm-Leach-Briley Act), Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.

Requirements

• High school diploma or equivalent.
• Minimum of five years Customer Service Associate experience, OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• Basic skills in computer terminal and personal computer operation, mainframe computer system, word processing, typing and spreadsheet software programs.
• Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure.
• Exceptional verbal, written and interpersonal communication skills.
• Thorough understanding of management procedures; ability to plan department or Company activities.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work with no supervision while performing duties.

Responsibilities

• May train employees in customer service and banking procedures.
• Approves checks for payment.
• Examines Customer Service Associates reports of daily transactions for accuracy.
• Consolidates and balances daily transactions.
• Ensures supply of money for financial institution's needs based on legal requirements and business demand.
• May allow customers access to safe deposit boxes, following specified procedures.
• Monitors and reviews financial institution's security procedures and control access to vault.
• Counts and records currency and coin in vault.
• Issues written and oral instructions.
• Studies and standardizes procedures to improve efficiency of subordinates.
• Prepares composite reports from individual reports of subordinates.
• Evaluates needs of potential customers and offers appropriate financial products and services.
• Promotes and cross-sells other establishment products and services as appropriate to customer requirements.
• Generates new business to assist in meeting establishment profitability goals.
• May also provide the bank's customers with personalized banking and new accounts services.
• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.
• Performs duties specific to the position and other functions as assigned.

Benefits

• Paid sick time off.
• Vacation leave.
• Paid holidays.
• Medical, dental, vision, life and disability insurance packages for employees and dependents.
• Various other voluntary benefit offers.
• Optional retirement accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED