Senior Customer Service Account Representative

Carrier • East Syracuse, NY

4d

About The Position

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. Carrier is actively recruiting for a dynamic Sr. Customer Service Associate to join the team in Syracuse, NY.

Requirements

• Bachelor’s Degree with 1+ years of account order management or customer service experience or Associate’s Degree with 3+ years of account order management or customer service experience or High School Diploma with 5+ years of account order management or customer service experience.

Nice To Haves

• Experience in Salesforce
• Experience with SAP
• Problem resolution
• Microsoft Office (Excel and Outlook)

Responsibilities

• Serve as the primary customer contact for Strategic Accounts, managing relationships and supporting customers from purchase order through invoicing
• Own end‑to-end order management, including order entry, scheduling, inventory coordination, shipment tracking, invoicing, and warranty registration.
• Collaborate cross‑functionally with Sales, Finance, and vendors to ensure accurate order fulfillment, resolve issues, manage collections, and meet customer system requirements.
• Deliver a seamless customer experience by ensuring accurate, timely, and compliant order processing for Strategic Account custom
• Support revenue and operational efficiency by forecasting account activity and proactively managing order CRSD dates
• Strengthen customer relationships and trust by resolving issues quickly, maintaining accurate documentation, and acting as a reliable liaison between customers and internal teams.

Benefits

• Employees are eligible for benefits, including:
• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level