Replicated-posted 3 months ago
$127,500 - $165,000/Yr
Full-time • Mid Level
Chicago, IL
51-100 employees

Replicated is a Commercial Software Distribution Platform that helps software vendors distribute their applications into self-hosted environments like VPC, on-prem, air gap, and more. The Customer Reliability Engineering (CRE) team is focused on helping vendors successfully deliver and support Kubernetes applications in customer-managed environments. As a CRE, you'll work directly with customers to solve complex technical challenges related to application deployment, management, and troubleshooting. This role prioritizes exceptional support and customer success, collaborating closely with Sales and Product Engineers.

  • Provide expert support to customers, resolving issues related to Kubernetes, Linux, and Replicated products.
  • Work proactively with customers to ensure successful deployment, management, and scaling of applications using Replicated.
  • Collaborate with CREs and product engineers to share customer feedback and identify product improvements.
  • Invest in personal and professional growth through courses, certifications, and other learning opportunities.
  • 3 or more years of professional experience in Linux system administration.
  • Experience with Kubernetes and Helm, including diagnosing complex issues and developing advanced Helm charts.
  • Exceptional technical and non-technical communication and interpersonal skills.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • A customer-centric mindset and a genuine desire to help others succeed.
  • Experience working remotely with teams across various time zones.
  • Experience with CNCF tools.
  • Familiarity with Go and the ability to debug Go programs.
  • Customer facing experience.
  • Health/Dental/Vision insurance.
  • Life/AD&D insurance.
  • LTD/STD insurance.
  • FSA.
  • 401K.
  • Stock options.
  • Partner perk programs.
  • Generous time off, with a minimum of 3 weeks per year.
  • Laptop and accessories for setup.
  • Generous home office setup allowance or co-working space allowance - up to $10,000 per year.
  • Curiosity Budget for continuous learning.
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