Senior Customer Reliability Engineer, Infrastructure
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About The Position
The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service. The CRE are responsible for operating, monitoring, and maintaining the platform to ensure availability, predictability, and reliable operations. As an infrastructure specialist within the team, you will focus on the reliability of the underlying cloud infrastructure and Kubernetes clusters. This entails responding to incidents either raised by a customer, or from our monitoring system and then taking further steps to ensure problems are permanently resolved or monitored. As owners of the observability platform, CRE has unlimited potential to improve the reliability of the product and deliver the best possible outcome for our customers. This role is directly customer-facing and gives exposure to very diverse problems and requirements. The CRE get the opportunity to interface with customers from a variety of industries across different cloud providers, and all with different expectations. Your contributions will directly impact customers' success with using the Astronomer products, and you will be able to help make meaningful improvements to the customer experience. This position includes a requirement to work from 9AM to 3PM PST, Monday to Friday. Your remaining work time is flexible.
