This is not a traditional operations role. You will inherit a set of critical, manual, and hands-on operational responsibilities essential to our customers' success. We need you to help lead the effort to systematically dismantle this operational burden through automation, tooling, and systems. You will have a collaborative team of excellent engineers and a counterpart to you to work with on both the manual toil and the systems we need to engineer. The short-term needs are: manual deployments, reactive troubleshooting, and on-call escalations. But we need you to help us build a system where programmatic solutions have replaced human intervention. You must have the pragmatism to manage the current reality and the systematic impatience to build its replacement. Success in this role requires a dual mindset. You must be a skilled incident leader who can stabilize a crisis and a deliberate systems architect who can prevent the next one. You will work closely with our internal tools, platform, and product engineering teams to channel your direct operational knowledge into durable, long-term solutions.