Senior Customer Relations Trainer, PSA

Collectors • Santa Ana, CA

2d • Onsite

About The Position

Collectors is seeking a Senior Customer Relations Training Specialist to join the PSA Customer Relations team, and assist the team with training-related needs. This includes the ability to organize, plan, document, and execute training sessions for all employees. You will work with people from various departments within Collectors; from Operations to Customer Relations, assist the Customer Relations team members that may need training or retraining. You will provide education and preparation for both existing and new staff and work directly with management to maintain consistency of the training content. This position will report to the Sr. Customer Relations Manager and work onsite at our Santa Ana, CA corporate headquarters. Onsite Requirement: This role requires you to be onsite in the office 5 days per week.

Requirements

• B.S. or B.A. preferred
• 2-4+ years of experience in a training environment required.
• Fluent in English with the ability to read and comprehend instructions, correspondence, and memos; ability to effectively present information in one-on-one and group situations to other employees of the organization at multiple levels of employment/management.
• Attendance must be reliable, and you must be flexible to occasionally cater to later shifts.
• Strong computer skills (Gmail, Google Drive, Google Slides, etc.).
• Proven work experience training others.
• Proven experience in designing training events in a corporate setting, including technical writing skills (writing manuals).
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.)
• Strong planning, problem-solving, and project management skills.
• Ability to stay organized and be detail-oriented.
• Ability to present complex information to a variety of audiences.
• Excellent written and verbal skills, good interpersonal skills, conflict resolution, and time management skills.

Responsibilities

• Assist training in all key areas of the Customer Relations department that may have training needs.
• Training will be delivered to new hires, temporary employees, and existing employees in Customer Relations.
• Focus on building annual programs and preparing teaching plans for all employees.
• Support with onboarding and training new hires and temporary employees for Customer Relations.
• Communicate with team members, fellow trainers, technical writers, and the Training Manager to ensure all needs are met.
• Anticipate and identify future training needs and create a curriculum, with the Customer Relations Supevisor’s guidance to facilitate training.
• Improve policies, procedures, and processes through the identification of opportunities for improvement from defined issues considering current procedures; recommend and implement optimal solutions; measure observed improvements, draft documents and reports within Customer Relations.

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level