Senior Customer Project Manager - Pipeline and Portfolio Management (Remote)

Ansys-posted 8 months ago
Full-time • Senior
Remote • Canonsburg, PA
Professional, Scientific, and Technical Services
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Join the Ansys Customer Excellence team to partner with our customers to engineer what's ahead, solve their real-world engineering problems, deploy Ansys software and solutions in their design workflows, and grow Ansys' business. As a Senior Customer Project Manager in the Pipeline and Portfolio Management team, you will be responsible for optimizing the Quote to Order lifecycle and managing the portfolio of customer-facing professional services projects. You will ensure efficient collaboration across sales, operations, and delivery teams, driving continuous process improvement and strategic alignment across all customer engagements. This role will focus on accelerating the Q2O process, in support of Sales, and Customer Excellence.

  • Adhere to the Q2O process for professional services, ensuring seamless alignment between sales, legal, finance, and delivery teams.
  • Drive efficiency in quoting, order processing, and project initiation to meet customer and business needs.
  • Manage a portfolio of customer-facing professional services projects, ensuring alignment with business priorities, resource allocation, and timely execution.
  • Partner with sales, operations, finance, legal, and delivery teams to ensure effective communication, clear expectations, and on-time delivery of services.
  • Continuously evaluate and provide recommendations to enhance the Q2O and project management processes.
  • Ensure adherence to standardized procedures, policies, and frameworks for quoting, ordering, and portfolio management.
  • Develop and manage key performance indicators (KPIs) related to professional services pipeline efficiency, portfolio health, and project delivery.
  • Design and implement training programs for cross-functional teams.
  • Proactively identify risks and issues within the Q2O and portfolio management processes.
  • Serve as a point of contact for internal and external stakeholders, managing expectations and providing project updates.
  • Lead special initiatives related to process improvement, tool implementation, or system integrations.
  • BS or MS, MSc in an engineering and/or business or related field.
  • BS+8 MS+4 OR PHD+1 years of professional experience in an engineering software environment.
  • Experience working in engineering / product development environment.
  • Proven experience in Program Management or complex project management with multiple workstreams.
  • Proven executive stakeholder management skills.
  • Proven expertise in managing Q2O processes, portfolio management, and cross-functional team leadership.
  • Strong understanding of professional services operations and project lifecycle management.
  • Experience with project management methodologies (Agile, Waterfall) and process improvement techniques (Lean, Six Sigma).
  • Knowledge of tools such as CRM, ERP, and quoting/configuration systems.
  • Exceptional organizational and communication skills.
  • Ability to manage multiple priorities in a dynamic, fast-paced environment.
  • Strong organizational and time management skills with a sense of urgency.
  • Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages.
  • Projects a professional image, fosters teamwork, and demonstrates business acumen.
  • Strong leadership and mentoring skills.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Fluent writing and speaking English.
  • Ability to travel up to 25% of the time.
  • BS+10 M+8 PHD +5 years of professional experience in an engineering software environment.
  • 7-10 years of experience in Program Management with an enterprise software and technology deployment focus.
  • PMP, PgMP, or similar certification is a plus.
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