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The Water and Power Department (PWP) is seeking a Senior Customer Program Analyst to support the design, development, and implementation of assigned 'customer programs', which include the utility's electrification, energy efficiency, demand response, distributed resource, and energy storage offerings. The customer programs promote more efficient use of available water and energy resources, help reduce environmental impacts to meet City Council-adopted goals and state-mandated environmental targets and reductions. The ideal candidate will be fully responsible for activities associated with building electrification incentive programs, which includes assisting customers and developers in completing projects as well as rebate program administration; focused on encouraging customers to convert natural-gas fired heating, appliances, and processes to electric alternatives. In addition, the candidate will also be fully responsible for energy efficiency and demand response components that involves developing request for proposals (RFPs); reviewing, evaluating, and selecting contractors, overseeing contractor performance; assisting customers as part of overall operations, as well as overall administration of existing programs. The Senior Customer Program Analyst typically reports to a Customer Program Manager and may supervise and/or provide technical guidance and lead work direction to other professional conservation programs staff and contractors.
