Senior Customer Operations Manager

Apollo.io

110d • $165,000 - $185,000

About The Position

We are seeking a highly motivated and detail-oriented Senior Customer Operations Manager to join our Revenue Operations team. In this pivotal role, you will be responsible for developing the Digital Customer Success program, and supporting our Onboarding / Customer Success teams by designing, implementing, and managing best-in-class operational processes. Your focus will be on driving effectiveness, productivity, and scalable growth strategies across the post-sales organization. As a key partner to revenue-driving teams, you will take ownership of critical systems and workflows, champion process excellence, and contribute meaningfully to the company’s go-to-market execution. This role is ideal for a proactive, data-driven operations professional with experience in fast-paced, product-led, high-growth environments.

Requirements

• 5+ years working in a Customer Operations or related Revenue Operations role
• 3+ years experience working with executive level stakeholders
• Proficient technical skills: Salesforce, Looker, SQL, Excel
• Strong track record of building teams from the ground up; experienced with Digital / Customer Success, Account Management leaders
• Product-led company experience
• Early-stage, high-growth company experience

Responsibilities

• Develop a Digital Customer Success program to engage with every customer at scale
• Implement an actionable customer health score to reduce churn and improve NDR
• Standardize customer metrics, create and manage corporate reporting assets
• Optimize systems integrity, data quality, and operational processes with Revenue Operations cross-functional teams
• Partner with GTM cross-functional partners to exceed corporate KPIs and OKRs

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• At least 10 paid holidays per year
• Flex PTO and parental leave
• Employee assistance program and wellbeing benefits
• Global travel coverage
• Life/AD&D/STD/LTD insurance
• FSA/HSA and medical, dental, and vision benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees