Senior Customer Operations Manager

Uline•Pleasant Prairie, WI

20h•Onsite

About The Position

Uline is North America’s leading distributor of shipping, industrial, and packaging materials. As a Senior Customer Operations Manager, you will continue Uline's legacy of fast, friendly, and customer-focused service by empowering the team to minimize order delays and deliver exceptional customer experiences. This role offers opportunities for career growth and stability within a company backed by over 45 years of success. Uline is a family-owned company with over 9,800 employees across 14 locations, committed to providing high-quality, in-stock products and legendary customer service. All new hires must complete a pre-employment hair follicle drug screening. Uline is a drug-free workplace and an EEO/AA Employer/Vet/Disabled.

Requirements

Bachelor’s degree.
5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
Travel to Uline’s North American branches and to vendors.

Responsibilities

Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
Guide leaders in analyzing department results for trends and improvement opportunities.
Track and report gross profit, return, vendor performance and customer feedback metrics.
Work with other Uline teams to enhance customer service processes and identify new product opportunities.
Build strong vendor relationships to resolve issues quickly and enhance service quality.