Senior Customer Operations Enablement Specialist

AuditBoard

90d

About The Position

AuditBoard is seeking a dynamic Senior Customer Operations Enablement Specialist to support our post-sales functions. This role presents an exciting opportunity to spearhead the creation, coordination, and facilitation of onboarding programs for our Customer Advisory Services (CAS) organization, which includes Renewals, Customer Success, Support, Onboarding, and Customer Experience teams.

Requirements

• 3+ years of professional experience supporting multiple cross-functional projects simultaneously for customer-facing SaaS functions.
• 3+ years minimum of SaaS sales/customer success/renewals/customer support experience.
• Excellent knowledge of post-sales processes, best practices, and popular tools leveraged by sales and post-sales teams.
• Understanding of training best practices and experience delivering training through a variety of delivery methods.
• High adaptability, including the ability to manage multiple and competing priorities.
• Expert ability to collaborate and drive co-ownership of key programs and deliverables.
• Proven experience in fostering a positive and inclusive organizational culture.
• Excellent communication and presentation skills.
• Proficiency using the Google suite of products.
• Content creation experience (PowerPoint, Google Presentation).
• Experience utilizing Learning Management Systems (LMS) such as Workramp.
• Project Management experience using Monday.com, Jira, Asana, or similar project management software.

Responsibilities

• Facilitate, coordinate, and manage onboarding sessions for new hires, tracking outcomes and reducing ramp time.
• Facilitate training and learning experiences to support product launches, collaborating closely with Sales Enablement, Product, and Product Marketing teams.
• Partner with cross-functional stakeholders to analyze training needs for CAS.
• Develop specialized content to address team training requirements.
• Deliver engaging learning experiences using various mediums, such as live classroom training, online/on-demand tutorials, and videos.
• Build and manage training courses within our internal learning management system.
• Prepare ongoing reports and dashboards linking onboarding efforts with ramp time, satisfaction, knowledge comprehension, and skill certification.
• Develop a communication strategy to highlight changes to systems, processes, and reporting across the post-sales organization.
• Partner with the HR/People team to develop initiatives to enhance cultural awareness within the post-sales organization.

Benefits

• $200/mo for anything that enhances your life.
• Remote and hybrid work options, plus lunch in the Cerritos office.
• Comprehensive employee health coverage (all locations).
• 401K with match (US) or pension with match (UK).
• Competitive compensation & bonus program.
• Flexible Vacation (US exempt & CA) or 25 days (UK).
• Time off for your birthday & volunteering.
• Employee resource groups.
• Opportunities for team and company-wide get-togethers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees