Senior Customer Experience Specialist - Care Chemicals

BASF SE • Florham Park, NJ

1d

About The Position

We are looking for a Senior Customer Experience Specialist to join our Care Chemical teams in Florham Park, NJ.

Come create chemistry with us!

BASF’s Care Chemicals division is a globally leading supplier to the cosmetics, detergents and cleaning industries. We also offer solutions for technical applications and crop protection. Together with our customers, we create innovative solutions to meet the current and future needs of society more sustainably. We contribute to the long-term success of our customers’ brands with a broad range of products and concepts via our global network of production and development site.

We are seeking a professional with strong customer focus, business acumen, and time management skills while being a team player that is results-oriented to join our Customer Experience Team. In this role, you will be responsible for managing strategic global key accounts for all order to cash processes and engaging supply chain and commercial team members to contribute to an exceptional customer experience.
You will be the key point of contact for resolving issues beyond your core responsibilities, with the expectation to continuously improve the customer experience. In addition, you will anticipate the customers’ needs and take proactive actions to exceed expectations, using your in-depth knowledge of the business and our customers. You will be a champion for change while embracing digital solutions and driving process automation. As a Senior Customer Experience Specialist, you create chemistry by...

Requirements

• Possess a continuous improvement & customer focused mindset.
• Have strong analytical and problem-solving and organizational abilities.
• Bring strong project management experience, robust knowledge of Microsoft Office, SAP or other relevant Enterprise Resource Planning systems.

Nice To Haves

• Preferrably hold a bachelors degree in Business Administration, Supply Chain or related field.
• Preferrably bring 2 years of experience in Customer Experience related roles.

Responsibilities

• Leading day-to-day operational tasks, managing the order-to-cash process, anticipating customer needs, and recommending based on order patterns.
• Driving financial results by identifying upselling opportunities, monitoring forecast deviations, and improving processes and policies impacting customer experience
• Analyzing Supply Chain and Business KPIs, driving improvements, sharing best practices, and collaborating across teams to enhance growth and profitability
• Managing customers' eCommerce platforms, pursuing eSolutions', implementing digital tools and self-service solutions, and promoting customer engagement through digital commerce resources
• Facilitating resolution of order exceptions, leveraging Salesforce, and engaging stakeholders on commercial topics while ensuring business continuity and backup for CEX team members
• Leading onboarding and mentoring teammates, representing CEX in projects and initiatives, and driving continuous improvement and cross-functional success

Benefits

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees